Shipping policy

NACEX (Mainland Portugal)

My Pharma Spot sends orders to mainland Portugal, through Nacex, thus allowing you to enjoy an express, convenient and safe service.

Orders are dispatched on the day of payment (Monday to Friday) if payment is received by 4 p.m. and when all products ordered are available in our physical warehouse stock.

Delivery is made on the working day following the dispatch of the order. If the first delivery is not possible due to the absence of the recipient, Nacex will contact you by phone to schedule a new delivery.

NACEX (Spain)

My Pharma Spot also ships orders to Spain via Nacex. Delivery is carried out on the working day following dispatch of the order.

Picking up in shop

You can pick up your order at our warehouse free of charge. The preparation time of the orders for pick-up is variable and the order should only be picked up after confirmation that the order is ready to be picked up.

You should pick up your order within 15 working days after we contact you. The order pick-up time is Monday to Friday, from 9am to 6pm, excluding lunch time (1pm to 2pm).

CTT DELIVERY - Valid for the Azores, Madeira, Switzerland and other countries outside the European Community

My Pharma Spot sends orders by registered post via CTT. By registered mail is assigned a bar code with a unique identification number that allows you to track and trace the order. If you wish, while placing your order, you can contact our customer service in order to confirm the availability of stock of the desired products. If stock is available in our warehouse, your order will be processed and dispatched as soon as payment is made. If, due to stock shortage, your order takes longer to be shipped, our customer service will contact you.

DHL - European Community Countries

My Pharma Spot sends orders to European Community countries via DHL, thus allowing you to enjoy an express, convenient and safe service.

Orders are shipped on the day of payment (Monday to Friday) if the payment is made until 4 p.m. and when all products ordered are available in the physical stock of our warehouse.

The delivery time can be up to 8 working days, after the order has been dispatched.

Delivery time

Orders for mainland Portugal will be delivered within 1-3 working days (unless out of stock or delayed by the carrier).
Deliveries to the Azores and Madeira Islands will be made within 3-7 working days (unless out of stock or delayed by the carrier).

Delivery times may be different depending on the product you need to buy. The ability to respond to My Pharma Spot ® within these deadlines is, however, dependent on availability of stock and can not be assured in periods of promotions, sales, pandemic moments, Black Friday and Christmas.

Product Unavailability

My Pharma Spot® will inform the client of the unavailability of the product(s) ordered and refund the amount paid, within a maximum period of 15 (fifteen) days from the date of knowledge of the unavailability. If our logistics operation is unable to deliver the products on the date indicated, you will be contacted so that another delivery date can be set.


The value of the shipping varies depending on the weight of the products. You can simulate the amount of shipping you will pay in the field "Estimate shipping", after adding the products you want to your shopping cart and select your region.

We ask for special attention and understanding for periods of increased order flow, such as Christmas, year-end or holiday periods, as there is a higher probability of your order arriving outside the deadlines described above.

Order processing is carried out between 9am and 4pm Monday to Friday on working days only.

We are not responsible for delays arising from strikes, restructuring or other situations outside the responsibility of My Pharma Spot.

Whenever there is a promotion of "Free Shipping", My Pharma Spot is free to choose the method of shipment.

Whenever necessary to change the shipping address, it must be requested before the order is shipped. Otherwise it will be necessary to pay new shipping costs.