Privacy policy

My Pharma Spot ® is committed to privacy and security of each customer's personal data, which are only used for order processing and customer identification. The security and privacy of your data are also our priority, just like your health.

Therefore, our goal is to provide personalized and high-quality service. To achieve this, we commit to keeping all your information safe, always with the utmost discretion, transparency, and respect. We do not use this information for any other purpose, in accordance with current legislation.

Personal Data

In order for My Pharma Spot ® to process and deliver your orders, we clearly request certain personal information from our customers during the account registration process, such as name, address, and telephone number. This information will be shared with our logistics operators and employees to ensure the satisfaction of your order.

All these details are necessary for registration on the website to access purchasing functions and other features. They also serve to uniquely identify the registered person, as well as to expedite the order shipment and payment process, making it more efficient and faster.

All personal data obtained directly or indirectly through this website will be solely used by My Pharma Spot ® and will never be shared with third parties.

Direct Marketing

At My Pharma Spot ®, in accordance with the Personal Data Protection Law, customers always have the right to object to direct marketing unless explicitly opted for during the registration process. By opting in, you authorize the use of the provided email address for manual or automatic sending of newsletters or personalized contacts regarding product updates, promotions, or other applicable information. You can always unsubscribe from direct marketing at any time using the following methods:

*Follow the instructions in each marketing email received in your email inbox.

*Change the settings in your personal account in the Customer Area on the My Pharma Spot ® platform.


My Pharma Spot ® recognizes the importance of protecting the privacy of minors in the online interactive world. Therefore, personal data concerning individuals aged 16 to 18 can only be provided by their legal guardians. My Pharma Spot ® cannot be held responsible for the legality of the processing of personal data provided by individuals who fraudulently misrepresent their identity.

Intellectual and Industrial Property Rights

All intellectual and industrial property rights of the website are reserved. The website and all its contents, including but not limited to articles, opinions, other commercial texts, photographs, images, clips, videos, or audio, as well as trademarks, logos, domain names, and any other elements that may be subject to intellectual and/or industrial property rights, are the property of My Pharma Spot ® or third parties who have authorized their use. They are protected against unauthorized use, copying, or disclosure, unless expressly authorized by the owners.

All the personal data mentioned above, related to customer-entered information or any automatic information related to purchased products, views, payment methods, data collection, email, and other interactions with the My Pharma Spot ® website, are stored in secure databases accessible only through the online platform and by duly authorized, accredited, and identified users. Personal and private data, as well as all emails, are kept in the My Pharma Spot ® database.

All virtual data is fully protected by electronic security measures, including data encryption between the server and the client's device.

Regular backups of all data are performed to prevent data loss. These backups are encrypted and kept in a secure and inaccessible location for unauthorized individuals.

Data Storage and Security

Physical data media (paper) may be created in the following circumstances:

  • Labels with name and address for package labeling - accessible to the carrier and recipient.
  • Printed receipts containing name, address (and optionally, taxpayer identification number) - accessible and addressed only to the customer.

My Pharma Spot ® customers can confirm the information they provide about themselves and how it is processed. If desired, a manual removal request can be made, although customers always have access to view, modify, or completely delete their personal data in the files of My Pharma Spot ® through their customer account.

By using the website, you accept this privacy agreement. The website's team reserves the right to change this agreement without prior notice. Therefore, we recommend that you regularly consult our privacy policy to stay updated.

For any questions regarding our Privacy Policy, please contact us at

Updates to Our Privacy Policy

We may need to update our Privacy Policy. The most recent version will always be available on our website. We are committed to communicating any significant changes to this Privacy Policy, such as the purpose for which we use your personal data, the identity of the data controller, or your rights and related information.

Customer Rights

We take the protection of personal data very seriously and always strive to treat personal data with the utmost transparency, loyalty, and security possible. Therefore, we have dedicated customer service representatives who are aware of and prepared to handle your requests regarding the aforementioned rights. You can contact them via email at

If you believe that My Pharma Spot ® is processing your personal data incorrectly, you can contact us via email at Similarly, data subjects also have the right to file a complaint with the data protection supervisory authority in Portugal.