Which products are eligible for returns and exchanges?

Eligible items purchased on the My Pharma Spot ® website may be exchanged or returned within the 14-day legal period, and their value refunded, provided they cumulatively meet the following return conditions:
- The packaging of each product must be the original and be perfectly intact, without any damage or signs of use (dirt, scratches, etc.) or opening (tampered seals and caps, etc.);

Returns/exchanges are not accepted for the following products:

- Medicines, Food Supplements, Food (including milk, cereals, jars, etc.);

- Orthopedic items with specific measurements (e.g., footwear), Underwear (e.g., bras, support garments, bands, panties);

- Compression stockings;

- Ophthalmology items;

- Any other personalized item;

- Products whose hygiene may be compromised (e.g., breast pumps, nipple shields, breast milk collection shells, hydrogel discs, nasal aspirators, among others);

The purchase receipt(s) must accompany the product(s).