Payment methods
General Information
At My Pharma Spot ® you are not required to register, but doing so makes your shopping experience more enriching and complete, allowing you to fully enjoy all features such as access to special campaigns and offers.
After registering, you will be able to log in to My Pharma Spot ® with the email and password you chose, allowing you to always consult the purchases you have made in your Customer Area. Here, you can also access all your personal data and choose not to receive promotional messages, limiting communication strictly to messages regarding the status of your order.
Payment Security and 3D-Secure
Encryption and security are applied to a portion of the payment card numbers to prevent any risk of interception.
3D-Secure is a security protocol designed to ensure protection and trust in electronic payment methods, allowing for the authentication of the cardholder and confirmation that the payment is being made by them.
Thus, in accordance with internet payment security standards, in order to make purchases in our online store safely and securely, you must activate the 3D-Secure service, free of charge, with your bank (since January 2021, all credit cards have this feature by default. However, some older cards may require manual activation).
This service allows for authentication via SMS. Therefore, every time you make a purchase, you must enter the code received via this method.
Credit Cards
At My Pharma Spot ® you can pay with your VISA, VISA Electron, Maestro, and MasterCard or Gift Cards *.
* In the event of a return (subject to the current policy), the balance will be refunded to your card account. If the card transaction is not approved, your order will be canceled. If you have any questions, please contact your bank or the company that provided your card, or select an alternative payment method.
Multibanco Reference
This payment method can only be used by customers who have a bank account in Portugal.
When you finalize your order, you will be directed to a page where the system will generate a code consisting of an entity, a reference, and the respective amount.
Simultaneously, you will receive the same code in your order confirmation email. Multibanco payments can be made through the Multibanco ATM network or via your Homebanking.
To make the payment at a Multibanco ATM, you must select the "Payment of Services/Purchases" option and enter the corresponding entity, reference, and amount. It is important that you always keep the receipt as proof of the payment made.
MB WAY
MB WAY is an interbank solution that allows you to pay for your order quickly and conveniently via your smartphone. To do this, simply have the MB WAY app and associate your bank card with your mobile number at an ATM.
To use this method, select MB WAY as the payment method and enter your mobile number. Then, validate the payment in the notifications area of the app and confirm the payment with your MB WAY PIN or your smartphone's Touch ID.
PayPal
PayPal allows you to check out simply and securely using only an email and a password. There is no need to enter card numbers or copy entities and references into your Homebanking or the Multibanco system. On the checkout page, when selecting the PayPal payment method, the system will direct you to log in to your PayPal account and confirm the details there. Once ready, you will be directed back to our website for order confirmation.
Questions, Suggestions, and Complaints
Contact the My Pharma Spot ® customer support line at 220 995 654 (service charged at local call rate), via the Support Chat at the bottom of the www.mypharmaspot.com website, by mobile phone at 910 209 980, or by email at geral@mypharmaspot.com.