Shipping

My Pharma Spot ® | Shipping Information

  • General Information

    My Pharma Spot ® proceeds to send your orders to the delivery address indicated by you, in a time-extended model, taking place from Monday to Friday, from 9am to 6pm. Our service includes sending a text message the day before the delivery date where your order number is mentioned and indicates the time you will be expected to receive it. For your convenience, we make sure that we inform you of the moment when the order will be shipped. If there is no one at home on the day and time of delivery, the order will be pick-up point closest to the address in question. A notice will be left indicating the delivery attempt and the place where you can pick up the order.

  • Product Unavailability

    My Pharma Spot® will inform you if any of the products you have ordered are not available, and will proceed with a full refund, within a maximum period of fifteen days after you were informed of the situation. If the carrier was unable to deliver the products on the established date, you will be contacted to set another delivery date.

  • Refund of Non-Delivered Orders

    In the event of a failed delivery attempt due to the receiver's absence or refusal to receive the order, My Pharma Spot® will refund the amount paid (according to our Terms and Conditions), but we are unable to refund your original shipping charges, as it is a non-refundable service. Delivery is completed after the signature on the delivery receipt at the chosen address. If you need more information about delivery, read our Terms and Conditions.

  • Delivery Times

    Delivery times vary depending on the destination.

     

    Germany - 3 to 4 working days

    Andorra - 2 to 3 working days

    Spain Mainland - 2 to 3 working days

    Spain Islands (Canary and Balearic Islands) - 3 to 5 working days

    France - 2 to 3 days

    United Kingdom - 5 to 15 days

    Netherlands - 3 to 4 working days

    Belgium - 3 to 4 working days

    Austria - 4 to 5 working days

    Luxembourg - 3 to 4 working days

    Denmark - 4 to 5 working days

    Switzerland - 4 to 5 working days

    Sweden - 4 to 5 working days

    Italy - 3 to 4 working days

    Finland - 5 to 6 working days

    Norway - 5 to 6 working days

    United States - 5 to 15 business days

     

    Please be advised that estimated delivery times may experience longer than our standard transit times depending on affluence, customs, and bureaucratic matters. Our delivery times can also vary due to lack of stock, as well as during promotions and sales, such as Black Friday and Christmas time.

  • Shipping Costs


  • Questions, Complains, Compliments & Suggestions

    My Pharma Spot ® Customer Support Team is ready to help you! Give us a call at +351 220 995 654 or +351 910 209 980. If you prefer, you can chat with us using the “Virtual Pharmacist” button at the bottom of our website page or email geral@mypharmaspot.com.

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